Cardgifters is hiring!
Join our super team for a challenging and exciting opportunity! We're pioneering in gifting and looking for self-starters who excel in teamwork and problem-solving. Creativity and time management are essential. We value hard work and offer perks in a fun, flexible environment. A great sense of humour is wanted – we work hard but have a good time, too. You will certainly like to work with us!
Our current job openings
Gift Card Marketing Specialist
Position Overview:
Are you a marketing enthusiast with a knack for crafting engaging campaigns that resonate with a diverse audience? Do you have a passion for the gifting industry and a keen eye for identifying market trends? If so, we want you to join our team as a Gift Card Marketing Specialist.
Key Responsibilities
Develop and Execute Marketing Strategies for Cardgifters
Collaborate with the marketing team to develop and implement effective marketing strategies for our gift card products. This includes creating engaging content, email marketing campaigns, and social media promotions.
Market Research
Stay up-to-date with industry trends and competitor analysis to identify opportunities for growth and innovation in our gift card offerings.
Content Creation
Create compelling and persuasive marketing materials, including product descriptions, blog posts, and advertisements, to showcase our gift card products to our target audience.
Campaign Management
Plan and manage marketing campaigns from start to finish, including tracking and analysing their performance. Make data-driven recommendations for optimisation.
Partnership Development
Collaborate with external partners and vendors to explore co-marketing opportunities that enhance the visibility and appeal of our gift card products.
Customer Engagement
Develop strategies to engage and retain existing gift card customers while attracting new ones.
Qualifications
Bachelor's degree in Marketing, Business, or a related field.
Creative mindset with the ability to think outside the box.
Proven experience in marketing, with a focus on e-commerce or retail, preferred.
Analytical skills to measure and optimise campaign performance.
Strong understanding of digital marketing channels, including social media, email, and SEO.
Self-motivated and able to work both independently and collaboratively.
Exceptional written and verbal communication skills.
Why Join Cardgifters
Opportunity to be a key player in a growing
industry.
Collaborative and inclusive
environment.
Competitive salary and benefits
package.
Chance to make a real impact and see
your creative ideas
come to life.
Career growth opportunities within
the company.
If you're ready to take your marketing career to
the next level and be part of a team that's
redefining the gift card experience, we want to
hear from you!
Apply now, and let's work together to bring joy to our
customers through the art of gifting.
Technical Support Specialist
Position Overview:
Are you passionate about solving technical challenges and providing exceptional customer support? Do you thrive in a fast-paced environment and deeply understand technical systems and software? If so, we invite you to join our team as a Technical Support Specialist.
Key Responsibilities
Customer Support
Serve as the first point of contact for customers experiencing technical issues with our gift card service. Respond to inquiries via phone, email, or chat professionally and promptly.
Troubleshooting
Diagnose and resolve technical issues related to gift card purchase, redemption, and management. Collaborate with our development and IT teams to identify and implement solutions.
Documentation
To assist customers and internal teams, create and maintain comprehensive technical documentation, including FAQs and troubleshooting guides.
Training and Guidance
Provide training and guidance to customers on properly using our gift card systems, ensuring they maximise the value of our products.
Quality Assurance
Monitor and evaluate customer interactions to ensure the highest service quality and satisfaction level.
Feedback Loop
Collect and analyse customer feedback and technical issues to provide insights for continuous product improvement.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
Patience and empathy when dealing with customers facing technical challenges.
Proven experience in technical support or a related role, focusing on customer-facing interactions.
Ability to work independently and collaboratively in a team environment.
Strong technical aptitude and the ability to troubleshoot software and hardware issues effectively.
Detail-oriented with excellent problem-solving skills.
Excellent communication and interpersonal skills.
Why Join Cardgifters
Opportunity to work with cutting-edge
technology in the
gift card industry.
Collaborative and supportive
work culture.
Competitive salary and benefits
package.
Professional development
opportunities.
Chance to make a meaningful impact
on the customer
experience.
If you're passionate about providing top-notch
technical support and enjoy being the go-to
expert for resolving technical issues, we invite
you to apply and join our team at Cardgifters.