Privacy Policy
This Privacy Policy outlines how we, Skillzena LTD (Registration number 14816795,
registration address: Unit 2 1st Floor Offices, 16-18 Whitechapel Road, London, United Kingdom, E1 1EW), d/b/a Cardgifters, collect, transfer, store, and use information about you when you use or interact with our website or any other means by which we collect information about you. As a company, we take our privacy obligations seriously and aim to keep you fully informed about how we handle and use the information you provide.
When you use our Services, we may collect various information from you, including your name, mailing address, email address, phone number, IP address, date of birth, age, gender, payment details, social media account information, referring site, and other technical information.
For this Privacy Policy, all Cardgifters’ resources (website and any other products or services we offer through third-party sites) are collectively referred to as our Services.
1. Important details about Cardgifters and our services
By utilising the Services offered by Cardgifters, you agree to all the terms and conditions laid out in this Privacy Policy.
Please feel free to reach out to us with any queries related to this policy by sending an email to [email protected].
2. Data we collect when you use our resources
This section and the section titled “Disclosure and additional uses of your information” outline how we collect and utilise data provided by users of our Services.
Web servers
Web server log information
Our Services are hosted by cloud-based providers who offer infrastructure components and software. When you access our Services, our servers automatically log your IP address; pages visited, products or information requested, date and time of the request, source of your access to our Services (such as the referring website URL), and other data concerning your visit and interactions with our Services.
Usage of website server logs for IT security reasons
We are committed to maintaining the security and integrity of our network and Services. To ensure this, we collect and retain server logs for the purpose of network and IT security. Our team reviews these logs to detect and prevent unauthorised access to our network, distribution of malicious code, denial of service attacks, or other cyber threats by identifying unusual or suspicious activity.
We do not attempt to identify you from the information collected via server logs unless we investigate any suspicious or potential criminal activity.
Website server log information usage for analysis and improvement of our resources
At Cardgifters, we use server logs to collect information about how our users interact with our Services and their features. By analysing this information, we gain insight into the number of visits and unique visitors we receive, the time and date of the visits, the location of the visits, and the operating system and browser used by our users.
This analysis helps us to continuously improve our Services by modifying the information, content, and structure of our websites and individual pages based on user engagement and the amount of time spent on specific areas of our Services. This allows us to create a better user experience and provide our users with the most relevant and helpful information possible.
Cookies and tracking technologies
The use of cookies and tracking technologies by Cardgifters
We use cookies and similar technologies to enhance your experience while using our Services. Cookies are small data files sent from a website to your browser that record user information for various purposes. Our cookies may be session cookies that expire when you close your browser or persistent cookies that remain on your computer until manually deleted.
We use different types of cookies, including essential, functional, analytical, and targeting cookies, tags, single-pixel GIF image files, tracking pixels, local objects, and other similar technologies. These cookies allow us to save you time, personalise your experience, and track and target your interests to provide a better user experience.
Additionally, we may use cookies and tracking technology to collect information about your browsing behaviour, such as your device type, browser type and version, device operating system, pages viewed, and relevant statistics, which is also known as web analytics.
You can reject some or all of our cookies by changing your browser settings or using our cookie control tool. However, please note that this may affect your ability to use some or all features of our Services.
Web beacons and other technologies in emails
At Cardgifters, we utilise a range of technologies, including web beacons, to measure the effectiveness of our email communications. Web beacons are small graphic files that allow us to track email delivery rates, open rates, and click-through rates.
By analysing this data, we gain valuable insights into the level of engagement our emails receive, allowing us to tailor our communications better to meet the needs and preferences of our users.
3. Information we collect when you contact us
We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.
Cardgifters obtains and utilises data from individuals who contact us in compliance with this segment and the section titled Disclosure and additional uses of your information.
Electronic mail (email)
Suppose you send an electronic mail (an email) to the email address that is presented on our website or any of our other email addresses. In that case, we obtain your email address and any other information you include in that email. This may include your name, phone number, and the information present in your email signature block.
Contact and/or assistance form
Using our contact or support form, we may collect your personal information, such as your name, email address, phone number, and any additional information you provide. This information helps us better understand your inquiry and respond to your request.
Please note that certain fields in our forms are required, and if you do not provide this information, we will not be able to process your request, and you will not be able to submit the form.
Phone communication
If you contact Cardgifters via phone, we will collect your phone number and any other information you provide during the conversation. Although we typically do not record phone calls, we may do so for training or quality assurance purposes and will inform you beforehand.
Additionally, you may leave a voicemail with your information, which will be digitally recorded and stored in our phone and support systems. If you leave a voicemail as part of a support request, the message will be saved and associated with that specific request.
Postal mail
If you choose to contact us by sending us a mail, we will collect any information you provide to us in your correspondence. This may include personal information such as your name, address, contact details, and any other information you choose to provide in your letter or package. Please note that we may store and retain your correspondence as part of our records and in accordance with applicable laws and regulations.
4. Data we gather when you register for our Services
We gather and utilise data from users who interact with specific aspects of our website, as outlined in this section and the section Disclosure and supplementary purposes of your information.
Creating an account
To create an account and register for our Services, we will require you to provide us with certain information, including your full name, email address, and any other details you choose to submit via the registration form. You may also provide us with optional information, such as your phone number or mailing address.
Please note that if you fail to provide us with the mandatory information required by the registration form, you cannot create an account or register for our services.
5. Information during order placement through our Services
When you place an order through our Services, we collect certain information such as your name, email address, shipping address, billing address, and payment information. We use this information to process your order and fulfil it.
We may also collect additional information, such as your phone number, if necessary to complete your order. We cannot process your request if you do not provide the mandatory information required to place an order.
Data collected when a user places an order
Required information
To process an order for goods or services through Cardgifters’ website, we need to collect certain mandatory information from you based on the payment method you select. This information includes your name, the name on your credit card, credit card number, expiration date, CVV, billing address, phone number, email address, and recipient details (if the order is Buy for a Friend option).
Failure to provide this mandatory information will prevent you from completing your purchase through our Services. The information we collect through our checkout form is necessary to verify your identity, contact you, and fulfil our obligations, such as sending you order confirmations and receipts.
Additional information
In addition to the mandatory information required for purchasing goods or services, we may also collect optional information from you during checkout, such as your mobile phone number or social media profiles, including your Facebook address. We may use this information to enhance your experience with our Services and to offer you personalised content.
Furthermore, during the checkout process, we may ask you if you would like to receive marketing communications from us. For more details about how we handle marketing communications, please refer to the “Marketing and Promotions” section below.
Payment processing
Upon placing an order through Cardgifters, payment for the goods or services ordered will be required. To process your payment, we utilise third-party payment processors. The payment processor used will depend on the payment method selected by you during checkout or the payment processor we selected for your order.
Marketing and promotions
At Cardgifters, we may send you marketing communications and promotions via email or other means after you purchase our Services. These communications may include information about our new products, special offers, and upcoming events that interest you.
Suppose you no longer wish to receive these types of communications from us. In that case, you can easily opt-out by following the unsubscribe instructions provided in the email or contacting our customer support team. Please note that you may still receive important transactional communications related to your account or orders even if you opt out of marketing communications.
6. Data from third parties
This section of the Cardgifters Privacy Policy sets out how we obtain or collect information about you from third parties.
Third-party information
At Cardgifters, we may obtain information about you from third-party sources. This information is typically obtained from fraud prevention or management services that we use to ensure the security and integrity of our Services. Such information is necessary for us to provide our Services, including processing your orders.
It is also possible for us to receive information from third parties with whom we have had no previous interaction. Furthermore, third parties may share information about you with us if they suspect that you have infringed upon any of our legal rights. In such cases, we have a legitimate interest in investigating and addressing any such potential infringement.
We will promptly delete the information if we receive any information about you from a third party in error and/or without a legal basis for processing it.
7. Automated decision-making at Cardgifters
Automated decision-making refers to decisions made by machines without human involvement. At Cardgifters, we use automated decision-making in our fraud prevention and anti-money laundering efforts. This may involve using the information provided by you or collected from third-party sources such as fraud prevention agencies. Please note that these automated decisions do not have any legal effect on you or a similarly significant impact on your rights.
8. Disclosure and additional uses of your information
This section of Cardgifters Privacy Policy outlines the circumstances in which we will disclose information about a user to third parties and any additional purposes for which we use your information.
Disclosure of user personal data to service providers
We rely on several third-party service providers to run and manage our business. These service providers may process your information on our behalf. Our third-party service providers include but are not limited to:
- Payment processors
- Email providers
- Telephone service providers
- IT service providers
- Cloud service providers
- Fraud detection and analytics providers
- Security monitoring and analysis providers
Please note that some third-party service providers are in the United States. We will only share your information with these providers when necessary to provide you with the requested services, such as accessing our website or ordering goods and services from us.
For security and competitive reasons, we do not publicly display the names of our service providers. However, if you have a legitimate reason for requesting this information, please contact us directly at [email protected], and we will provide you with the relevant details.
Disclosure of personal user data to other third parties
Sharing information with third parties is sometimes necessary to successfully run our business. These third parties include our accountants, advisors, affiliates, business partners, independent contractors, and insurers.
Below is more information about each of these third parties and how they assist us in providing our services to you.
Accountants
Financial transparency is key to ensuring a smooth operation for any business. We may share your information with our trusted accountants to fulfil our tax obligations. This information may include invoices and financial records necessary to maintain accurate accounts. Rest assured that confidentiality agreements bind our accountants, and we only share information on a need-to-know basis.
Advisors
At times, we may seek advice from professionals such as financial advisors, accountants, and lawyers. To enable these third parties to provide us with relevant advice, we may share your information with them. Rest assured that we only share your information with these advisors when necessary.
Affiliates
Our affiliates are individuals or entities that collaborate with us to promote our business through various means, including advertising our services on their websites. We may share information with our affiliates, and they may share information with us when you have indicated an interest in our products or services. We will only share your information with affiliates when it is necessary to provide you with the requested service or as part of our legitimate business interests.
Business partners
Our business partners are companies we collaborate with to offer goods or services that we couldn’t provide independently. We may share your information with our business partners in cases where you have requested services they offer concerning our own services. This information sharing is essential to provide you with a seamless and integrated experience when using our services in conjunction with our partners.
Independent contractors
We engage independent contractors in the course of our business operations. Your information may be shared with these contractors, who are bound by strict confidentiality obligations, but only if it is necessary for them to carry out specific tasks related to our business.
Insurers
Sharing information with our insurers is necessary when we receive or make a claim or when we have to meet our general disclosure obligations under our insurance contract with them. This means that your information may be shared with our insurers when it is relevant and necessary to do so.
For security and competitive reasons, we do not disclose the names of third parties with whom we share your information. However, if you have a legitimate reason for requesting such information, please feel free to contact us directly at [email protected], and we will be happy to provide you with further details.
Disclosure and use of private user data for legal reasons
Disclosure to authorities in cases of criminal activity or threats to public security
In certain circumstances, we may be required to disclose your information to the relevant authorities if we suspect criminal or potential criminal activity has occurred. For instance, if we believe that fraud or cybercrime has taken place, or if we receive threats or malicious communications directed at us or other parties, we may need to contact the appropriate authorities, such as the police.
We will only process your information for this purpose if you have somehow been involved or affected by such an incident. Please note that we take the privacy and security of your personal data very seriously and will only make such disclosures when necessary and lawful.
Enforcing or potentially enforcing our legal rights
Cardgifters may use your personal information to enforce or potentially enforce our legal rights. This includes sharing your information with debt collection agencies in the event that you fail to pay the amounts you owe us under a contract. Our legal rights may arise from a contract we have with you or maybe non-contractual, such as legal rights under copyright or tort law.
Legal or potential legal dispute
In case of any legal or potential legal dispute, we may use your information to resolve the issue or in the process of mediation, arbitration, court resolution, or similar procedures. This may involve sharing your information with relevant third parties, such as legal advisors and regulatory bodies.
Complying with laws, regulations, and other legal requirements
Cardgifters will process your information to fulfil legal obligations to which we are subject. We may disclose your information in compliance with a court order, subpoena or if we suspect any potential money laundering activities. This is necessary to ensure we comply with the laws and regulations governing our business operations and to maintain our commitment to the highest standards of ethics and integrity.
9. How long do we keep personal user data
We will hold onto your information for as long as your Cardgifters account remains active and as long as it is necessary to provide you with our services or fulfil any orders you place. Additionally, we may keep your information for as long as required by law or any other legal obligations we may have. If you want to delete your account or ask us to stop using your information, please email [email protected], and we will promptly respond per applicable laws. However, we may still retain and use your information when necessary to meet our obligations and agreements, settle disputes, and comply with legal requirements.
10. How we secure personal user data
At Cardgifters, we take the security of your information very seriously. We have implemented technical and organisational measures to protect your data against unauthorised access, loss, or destruction. These measures include firewalls, encryption, intrusion detection, and regular monitoring of our Services.
To further safeguard your information, we limit access to personally identifiable data to our staff who require access to carry out their duties. However, it is important to note that no data protection measures are entirely foolproof. Despite our efforts to protect your information, we cannot guarantee that it will be 100% secure.
We are committed to ensuring that your data is secure, and we continuously review and improve our procedures to provide maximum protection. We also comply with applicable laws and regulations to safeguard your information.
If you have any concerns or questions about the security of your data, please contact us at [email protected]. We will respond to your query promptly and do everything within our power to address your concerns.
Internet personal data transmission risks
Sending information over the Internet is not entirely safe, and if you choose to provide us with any information over the Internet, you do so at your own risk. Whether you communicate with us via email, our website, or any other means, we cannot guarantee the complete security of your information.
We are not liable for any losses, damages, liabilities, costs, expenses, or any other kind of harm or damage you may suffer as a result of transmitting information to us through such channels. Please take appropriate measures to ensure the security of your information before transmitting it over the Internet.
11. User rights in relation to personal information
Subject to certain limitations, a user may have certain rights with regard to personal information. These include:
- The right to access your information and information related to how we use and process it.
- The right to request correction or deletion of your information provided that we are required by law to erase it.
- The right to request that we limit our use of your information.
- The right to receive your information in a structured, commonly used and machine-readable format and the right to have that information transferred to another data controller.
- The right to object to processing your information for certain purposes, including direct marketing.
- The right to withdraw your consent to our use of your information at any time without affecting the lawfulness of our use before the withdrawal.
- The right not to be subject to automated processing, including profiling, that produces legal effects concerning you.
To exercise any of these rights, you can send an email to [email protected]. Please note that we may require verification of your identity before processing any requests.
Verifying your identity when requesting access to your information at Cardgifters
To protect your information and prevent identity theft or unauthorised access, we are required by law to verify your identity before providing access to your information.
We use reasonable measures to verify your identity, including checking our records for appropriate information. If we cannot identify you using that information or have insufficient information about you, we may request original or certified copies of certain documents to verify your identity.
The information we require to verify your identity may vary depending on your specific circumstances. We will confirm the necessary documentation when you request access to your information.
12. Sensitive personal data
The term “Sensitive personal data (information)” refers to information about a person’s race or ethnicity, political views, religious or philosophical beliefs, trade union membership, genetic data, health information, or information about their sexual life or orientation.
At Cardgifters, we do not knowingly or intentionally collect sensitive personal information from individuals, and we advise that you do not provide us with any sensitive personal information.
13. Privacy Policy changes
Cardgifters may update and modify this Privacy Policy at its sole discretion. We will notify you via email or by posting a notice on our website if material changes are made.
By continuing to use any of our Services, you agree that your information may be used in accordance with the updated policy. If you disagree with the changes, you should discontinue using the Services and inform us that you do not want your information to be used in accordance with the changes.
Whenever required, we will obtain your prior consent before using your information for a purpose that differs from the purpose for which it was initially collected.
We reserve the right to transfer our obligations and rights under this Privacy Policy to a buyer or other succeeding entity in the event of a merger, restructuring, divestiture, dissolution, or other sale or transfer of some or all of Cardgifters’ assets, whether as a going concern or part of bankruptcy, liquidation, or similar proceedings, in which personal information held by Cardgifters is included among the assets transferred.
14. Protecting children’s online privacy
At Cardgifters, we value the safety and privacy of children on the internet. We do not intentionally collect information from individuals under the age of 18, and our services are not designed to solicit information from such individuals.
Although we can receive information related to minors through fraudulent or deceptive means by a third party, we take swift action to comply with the law and protect the privacy of such individuals. Upon being notified of such information, we will immediately seek appropriate parental consent to use the information, or we will delete the information from our servers if consent cannot be obtained.
If you have any information regarding collecting personal information from individuals under 18, please contact us at [email protected].